In the end, we had to redo it all, all at our own expense, and with our own time. West System offered to provide a new batch of epoxy for the new treatment with the understanding that we were to refrain from ever mentioning the issue in any social media ever again, all as a gesture of “goodwill” from their end. As we don’t feel comfortable using their product again without knowing for sure what had gone wrong, and as we believe this is important knowledge to spread in the boating community, this was an offer we very strongly declined. In their opinion we are to suit ourselves for ending up in this situation and therefore they had no intention of providing any economical compensation for the issue or us taking 6 weeks of trouble trying to cooperate and accommodate them with filling out forms, sending samples and talking to their representatives.
For the second application we chose a solvent based epoxy, discussing the project with the epoxy manufacturer several times (it actually says specifically in their manual to do so), and also receiving additional information from Coppercoat on what to do differently this time. We keep our fingers crossed that this knowledge now has provided a good result that will last for many years to come.
We hope you have found this interesting and might help you in any upcoming project. Please leave a comment below if you have some additional thoughts or questions, and help us spread the word to help any other fellow boaters not to end up in the same situation 🙂